Accountabilities:
Online traffic, consumer and sales analyses:
· Regularly measure basic audience KPIs including sessions, users, views, bounce rates, time on site, av. page views.
· Perform comparison analyses:
o w/w, m/m, y/y
o campaigns, promotions events
o acquisition channels
· Analyze conversion rates, conversion funnels, assortment performance (products/categories) and online generated revenue breakdowns
· Perform full cross channel Guest analysis, track consumer behavior and performance
· Prepare comprehensive summaries with conclusions and improvement plans
· Suggest changes for all consumer journey related processes to improve digital channels operational efficiency
Cross functional collaboration:
· Work closely with the Marketing, BI, IT, Operations and Commercial teams to ensure full consumer journeys perspective is captured and understood by Omnichannel teams.
· Build and continuously improve analytics capabilities to better understand guest journeys and all channels performance
· Provide feedback regarding online operations efficiency and insights to all parties working within Omnichannel organization.
Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
Job Details
| Posted Date: | 2020-04-06 |
| Job Location: | Jeddah , Saudi Arabia |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Pharmaceutical |
Preferred Candidate
| Career Level: | Management |
| Nationality: | Saudi Arabia |
| Degree: | Bachelor’s degree |
