Call Center Agent “Kuwaitis” – Alghanim Industries – Kuwait

• Comply with staffing schedules and break allowances
• Provide customers with accurate information at all times
• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
• Create complaint tickets correctly, in adherence with policies and procedures
• Update the database with the most recent customer information
• Handle stressed, angry and confused customers in the most positive way possible
• Escalate cases that require intervention by Shift in Charge or Call Center Manager.

Job Details

Posted Date: 2019-03-17
Job Location: Al Kuwait, Kuwait
Job Role: Customer Service and Call Center
Company Industry: Retail/Wholesale

Preferred Candidate

Career Level: Entry Level
Nationality: Kuwait

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