Call Center Representative (Healthcare Industry) – JAMS HR Solutions – United Arab Emirates

• Previous experience working in a busy front office hotel/clinic/hospital environment
• Understanding of Medical Terminology

• Normally works in an air-conditioned office in clean, well-lit and pleasant surroundings while also exposed to the Clinic environment. 

• Manage large volume of incoming calls, Internal and external, in a timely manner
• Follow communication scripts when necessary
• Identify patient needs, clarify information, research every issue and provide solutions
• Transfer calls correctly to the right department/individual and ensure you provide information about the caller (Name, company (if applicable), reason for call etc)
• Seize opportunities to book in patients for follow up/recurring appointments
• Manage the answer machine messages and ensure callers receive a return call within the specified service levels
• Deal with all emails from “booking@” making sure that all mails are responded to in a timely manner
• Follow and keep updated with the book of knowledge
• Always display the highest level of professionalism and provide excellent customer service
• Always answer calls with a smile
• Ensure information provided to patients, such as pricing – appointment times – appointment location, is accurate

• May involve long periods of sitting; telephone and in front of a computer screen.
• Occasionally stands and walks short distances; bends, stoops and reaches to perform routine job tasks.
• May be required to work for long hours and/or under pressure to meet deadlines.

Job Details

Posted Date: 2019-03-05
Job Location: Dubai, United Arab Emirates
Job Role: Customer Service and Call Center
Company Industry: Healthcare, other

Preferred Candidate

Career Level: Entry Level

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