Call Center Team Leader (priority for Kuwaiti nationals) – Kuwait

  • Defines user requirements; establishes technical specifications, and customer-service standards; contributes information and analysis to organizational strategic plans and reviews
  • Develops call center systems by developing customer interaction and voice response systems, plans and controls implementations.
    Maintains and improves call center operations by monitoring system performance; identifies and resolves problems; prepares and completes action plans; system audits and analyses;

  • Manages system and process improvement and quality assurance program.
  • Accomplishes call center human resource objectives by supporting recruitment, selection, orientation, training, of the Team.
  • Administers scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions
  • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests.

Job Details

Posted Date: 2020-05-28
Job Location: Al Kuwait, Kuwait
Job Role: Customer Service and Call Center
Company Industry: FMCG

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor’s degree

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