Client Care Manager – Ayadi Health – Kuwait


Care Manager


 

The best thing about the twenty-first century is that technology is able to provide the most unexpected solutions to our problems. Ordering clothes and products online is easier than ever, online resources can help us diagnose our illnesses, and some platforms can even find a way to help people suffering from mental health problems.

 

Ayadi Health is just that – we are the first e-counselling app in the Gulf Cooperation Council. Our platform is designed to connect clients with mental health clinicians so that people can talk about their issues to a qualified professional from the comfort of their own home and in their own language.

 

At the moment, Ayadi is looking for young individuals who are passionate about helping others and are eager to learn in a growing tech market. We’re looking for someone who is energetic, innovative, and persevering who can fit in well with our fast-paced environment.

 

Duties:

Being a care manager is essentially being a go-between for our clinicians and our platform. This will include:

 

Addressing clinician concerns and complaints.
Involved in day-to-day operations of clinicians by handling their needs. 
Track clinician complaints and resolutions.
Recruitment and onboarding of clinicians
Develop a growth strategy based on clinicians, and provide effective means of communication to implement that strategy.
Ability to read and report on analytics (including both Mixpanel and Google Analytics) of clinician behaviours. 
Create plans and reports to address clinicians needs as the platform is developed. 
Collaborate with internal teams to address external concerns from clinicians.
Maintain clinician loyalty and satisfaction. 
Stay informed on the latest industry techniques for e-counselling and clinician service management.

 

Job Details

Posted Date: 2020-03-19
Job Location: Al Kuwait, Kuwait
Job Role: Management
Company Industry: Healthcare, other; Internet/E-commerce
Monthly Salary: US $2,000

Preferred Candidate

Career Level: Mid Career

Apply Now

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