- Preparing customer visits by collecting data from all the concerned departments and sharing it with supervisor/manager before the visit
- Visiting customers to collect information about their performance to identify customer’s status
- Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries to ensure high-level satisfaction and determining future requirements
- Promoting Imdad consumables, Estore and Imdad patient’s websites according to the KPIs
- Studying and analyzing customer’s details after updating their contacts and competitor’s data to define the improvement criteria
- Reporting and reviewing weekly reports in regards to customer visits, customer feedback, Customer information and KPI reports to CSD Supervisor/ CSD Manager
Minimum Qualifications:
- Bachelor degree or Diploma in Business administration or any other related field
- 1-2 years of experience in the Client Support / Customer Service field
- Male Saudi National
- KSA Driving License
Job Details
| Posted Date: | 2019-04-08 |
| Job Location: | Medina, Saudi Arabia |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Healthcare, other |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Saudi Arabia |
| Degree: | Bachelor’s degree |
