Collections Executive – Fetchr – Bahrain

Fetchr is looking for an enthusiastic Collection Executive who is interested in working in a dynamic environment. The role is required to deliver a positive customer experience with every interaction in a professional manner in keeping with the company’s reputation in the Shopping Center industry.

  • Master Fetchr’s existing processes and have complete know-how and ensure all standard procedures, work instruction and checklists are complied with for daily operational requirements.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Communicate service capabilities to the customers confidently.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Sustain a professional and courteous manner with customers.
  • Take full responsibility for the counter and customer visits.
  • Keep a record of daily service activity.
  • Be flexible to the shift timings.
  • Take the extra mile to engage customers.

Job Details

Posted Date: 2019-03-18
Job Location: Manama, Bahrain
Job Role: Customer Service and Call Center
Company Industry: Distributions and Logistics

Preferred Candidate

Career Level: Mid Career

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