CRM Support Analyst – MUST HAVE SALEFORCE SUPPORT EXPERIENCE – Michael Page International (UAE) Limited – United Arab Emirates

Join a team of colleagues supporting the relevant department’s Enterprise Applications for Sales

Client Details

A well-established multinational organisation with over 10,000+ employees globally. This organisation is an industry leader and constantly strives to set industry standards


  • Manage escalations from internal customers
  • Work with management colleagues to monitor, manage and improve the support service
  • Provide level 2 support for relevant department’s Enterprise Applications for Sales
  • Manage and resolve incidents and service requests within agreed service levels
  • Provide guidance and training to internal customers on usage of Sales applications
  • Gather and analyse business requirements for development requests
  • Create knowledge articles for use by support staff
  • Manage colleagues including coaching, mentoring and appraisals
  • Create reports and dashboards for internal customers
  • Coordinating with internal stakeholders, level 3 support teams and vendors
  • Profile

  • A minimum of 2 years of Salesforce Administration experience at the enterprise level
  • Experience in providing level 2 support for applications such as Salesforce, Conga Composer, Expocad, Docusign, Adobe Sign, Skuid or WalkMe
  • Strong knowledge of Incident Management, Request Fulfilment and Change Management processes
  • Excellent English language communication and interpersonal skills
  • Ability to manage and co-ordinate diverse groups to deliver common goals and targets
  • Job Offer

  • Fixed tax free salary of AED 14,000 per month
  • Exciting role with an opportunity to work with the latest technology
  • International environment
  • Job Details

    Posted Date: 2019-02-11
    Job Location: Dubai, United Arab Emirates
    Job Role: Information Technology
    Company Industry: Information Technology
    Monthly Salary: US $3,000

    Preferred Candidate

    Career Level: Mid Career

    Apply Now


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