Customer Experience Partner – Safmarine – Maersk Line – Kuwait

– Build strong and lasting relationships with customers and provide second-to-none customer Experience.

– Take full responsibilities and end-to-end ownership of customer shipments and issues.- Engage in constructive problem resolution and provide solutions.

– Act and communicate proactively and keep customers informed of any issues or changes in the booking.

– Address root causes and seek continuous improvements – constantly look for ways to improve work processes.

– Work independently and assist the team in realizing goals and standards, share knowledge and best practices.

-Hunt leads and follow up on opportunities for new customers, lost or inactive accounts as well as regular accounts. This includes conducting
campaigns and sales promotions in the market place.

– Ensure all products and services are sold to the customer to maximize Safmarine’s
share of wallet and our overall business profitability.

– To deliver a positive customer experience for all customers and to ensure a smooth
execution of the end – to- end shipment lifecycle by working closely with the customer and internal teams.

Job Details

Posted Date: 2019-02-07
Job Location: Al Kuwait, Kuwait
Job Role: Customer Service and Call Center
Company Industry: Shipping

Preferred Candidate

Career Level: Entry Level

Apply Now

Share This Post