– Build strong and lasting relationships with customers and provide second-to-none customer Experience.
– Take full responsibilities and end-to-end ownership of customer shipments and issues.- Engage in constructive problem resolution and provide solutions.
– Act and communicate proactively and keep customers informed of any issues or changes in the booking.
– Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
– Work independently and assist the team in realizing goals and standards, share knowledge and best practices.
-Hunt leads and follow up on opportunities for new customers, lost or inactive accounts as well as regular accounts. This includes conducting
campaigns and sales promotions in the market place.
– Ensure all products and services are sold to the customer to maximize Safmarine’s
share of wallet and our overall business profitability.
– To deliver a positive customer experience for all customers and to ensure a smooth
execution of the end – to- end shipment lifecycle by working closely with the customer and internal teams.
Job Details
| Posted Date: | 2019-02-07 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Shipping |
Preferred Candidate
| Career Level: | Entry Level |
