Customer Service Agent – Contact Center Company – Saudi Arabia

Ø  Answer courteously inbound calls.

Ø  Respond to customer inquiries within the agreed standards and KPIs

Ø  Generate customer interest in the services or products offered by the company.

Ø  Provide personalized customer service by responding to the needs of the customers.

Ø  Ensure feedback from the customer to further improve the customer services.

Ø  Manage and update customer databases with the status of each customer.

Ø  Coordinate with the dispatch team to send products or provide services on time to customers.

Ø  Provide customers with brochures and information packages on products or services.

Ø  Build customer loyalty by follow-up of customer calls.

Ø  Evaluate problems of the customers and provide logical lasting solutions.

Ø  Manage filing, mailing, correspondence and other management tasks.

Ø  Managing large amounts of inbound and outbound calls in a timely manner

Ø  Following call center “scripts” when handling different topics

Ø  Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Ø  Seize opportunities to upsell products when they arise

Ø  Build sustainable relationships and engage customers by taking the extra mile

Ø  Meet personal/team qualitative and quantitative targets

Job Details

Posted Date: 2020-05-05
Job Location: Riyadh, Saudi Arabia
Job Role: Customer Service and Call Center
Company Industry: Call Centers & Customer Care Outsourcing

Preferred Candidate

Career Level: Mid Career
Gender: Male
Degree: Baccalauréat

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