Ø Answer courteously inbound calls.
Ø Respond to customer inquiries within the agreed standards and KPIs
Ø Generate customer interest in the services or products offered by the company.
Ø Provide personalized customer service by responding to the needs of the customers.
Ø Ensure feedback from the customer to further improve the customer services.
Ø Manage and update customer databases with the status of each customer.
Ø Coordinate with the dispatch team to send products or provide services on time to customers.
Ø Provide customers with brochures and information packages on products or services.
Ø Build customer loyalty by follow-up of customer calls.
Ø Evaluate problems of the customers and provide logical lasting solutions.
Ø Manage filing, mailing, correspondence and other management tasks.
Ø Managing large amounts of inbound and outbound calls in a timely manner
Ø Following call center “scripts” when handling different topics
Ø Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Ø Seize opportunities to upsell products when they arise
Ø Build sustainable relationships and engage customers by taking the extra mile
Ø Meet personal/team qualitative and quantitative targets
|Job Location:||Riyadh, Saudi Arabia|
|Job Role:||Customer Service and Call Center|
|Company Industry:||Call Centers & Customer Care Outsourcing|
|Career Level:||Mid Career|