Customer Service Officer – Kuwait

  • Welcoming and greeting each customer on receiving the call / customer in person. 
  •  Following all reasonable instructions as requested by the management. 

  • Act as a link between the client – service center – management. 
  • Maintain records of all service center activity as well as calls flow to assist in strategic business development. 
  • Being aware of all in-store promotions, such as credit facilities, activities etc as some clients wish to enquire on these matters. 
  • Being constantly aware of customers and their needs. 
  • Having an excellent and up to date knowledge of all products, their warranty procedures, basic troubleshooting. 
  • Always thanking the customer for visiting / calling and say goodbye 
  • Following all reasonable instructions as requested by the management. 
  • Make cold calls / calls to prospective clients and increase market share.
  • Aim to maximize productivity and minimize costs while maintaining a high standard of customer service.
  • Analyze records of customer inquiries, purchases, service requests and complaints to identify trends. 
  • Able to react to change productively & handle other essential task assigned by the superiors;
  • Maintain compliance with all company policy & procedure.
  • Working as a team with every member of the organization.

Job Details

Posted Date: 2020-02-11
Job Location: Al Kuwait, Kuwait
Job Role: Customer Service and Call Center
Company Industry: Industrial Production

Preferred Candidate

Career Level: Entry Level
Gender: Female
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen

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