Customer Service Officer – Kuwait

Job Description:

A Customer Service Officer interacts with a company’s customers to provide them with information to address inquiries regarding products and services.

Responsibilities

• Answer inbound customer phone calls, schedule appointments, provide highly detailed information on company’s various programs and services, and get back to customers in a timely manner
• Speak to different clients to help with any basic questions pertaining to assigned and scheduled technician jobs
• Problem resolution with customers in regard to any issues that arise in regard to future or previous job scheduled
• Take incoming customer satisfaction follow-up survey calls, as well as daily customer confirmation calls
• Provide clerical support to customer service manager
• Other duties related to the daily operations, as assigned
• Following up with all customer requests, and providing detailed notes in the system to track all work done

Job Details

Preferred Candidate

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