Dubai: A total of 815,725 passengers passed through Dubai’s entry and exit points at land, sea and air ports during Eid Al Fitr holidays, the General Directorate of Residency and Foreigners Affairs in Dubai (GDRFA) said on Wednesday.
A total of 84,626 passengers used the fast channels of smart gates at Dubai International Airport, according to Major-General Mohammad Ahmad Al Merri, director-general of GDRFA.
He said the department processed 21,508 entry and residence permit transactions during the holidays from June 14 and June 17. “We are keen to achieve the highest levels of happiness for customers with the services provided, and through a well-considered plan, we provide all necessary security and facilities for a smooth entry and exit of passengers during festivals and events,” Maj-Gen Al Merri said in a statement.
During Eid, Maj-Gen Al Merri conducted an inspection tour of the airports sector at Dubai International Airport, which included arrival and departure halls at Terminal 1, 2 and 3, accompanied by Major-General Obaid Muhair Bin Surour, deputy director-general of GDRFA Dubai, and a number of senior officers.
During the tour, Maj-Gen Al Merri exchanged Eid greetings with officers and passengers.
He said the department had adopted a work schedule based on shifts at the headquarters and branches during the Eid holidays to provide various services to customers.
Amer centres received 7,434 calls on 8005111 during the Eid holidays from the public, including complaints and enquiries.
The GDRFA said the airport service centre at Terminal 3 of Dubai International Airport is open 24 hours all through the week and public holidays to facilitate the visa transactions of passengers and residents.