eCommerce and CRM Manager – Quest Search & Selection – United Arab Emirates

A rapidly growing FMCG business in Dubai is looking to hire an eCommerce Manager to join their high performing and dynamic marketing team. This is a new requirement and is a crucial role that will play a key part in the development of the brand strategy. You will be working closely with the senior management team in developing an aggressive online presence for a fresh and forward thinking FMCG brand. Your role as the eCommerce Manager will involve:

As eCommerce Manager, it will be your responsibility to:


  • To work closely with creative and media agencies.
  • Ensure digital channels are set up to deliver best-in-class eCommerce and digital consumer experiences
  • Work on continuing the improvements in our omnichannel approach to our consumers
  • To work with category teams to implement category plans.
  • To ensure that marketing plans are well targeted, and implemented through thorough and detailed customer insight, and based on customer behaviour and market trends.
  • Work closely with Insight, Category, CCMP, IT, Programme, Creative Services and agency teams to ensure eCommerce objectives can be realised.
  • To ensure web content and functionality is in line with category objectives and consistent with brand identity.
  • To brief online campaign collateral, manage the creative, production process and campaign distribution. Ensure that high-quality campaigns are delivered within cost and time parameters.
  • Responsible for managing the campaign budget from agreeing on spend, cost per acquisition and ROI through to ensuring purchase orders are raised.
  • Work with the Insight team to deliver detailed campaign reporting; continually strive to optimise campaigns.
  • Ensure that all campaigns adhere to the highest standards included in the Camelot advertising code, player protection
  • Be aware of channel, media and competitor trends.
  • Amend plans to exploit opportunities and respond to threats.
  • In order to be successful in your application you must have the following experience:

  • Devising direct marketing strategies and activity plans
  • Proven track record of successfully securing profitable new business relationships
  • Tactical expertise in the online media market to include search (SEO and PPC), affiliates and display advertising
  • Strong understanding of the GCC
  • Experience of working with agencies, including search specialists, media planning and buying and affiliate networks, to devise and implement campaign plans
  • Developing and implementing successful customer acquisition strategies to drive the recruitment of high-value customers
  • Proactive, confident, self-motivated
  • In return, you will be given the opportunity to work on exciting projects for a growing branded business.

    We request that candidates send their CV as a Microsoft Word document where possible.

    Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

    Job Details

    Posted Date: 2019-03-31
    Job Location: Dubai, United Arab Emirates
    Job Role: Marketing and PR
    Company Industry: FMCG
    Monthly Salary: US $8,000

    Preferred Candidate

    Career Level: Mid Career

    Apply Now

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