Fitness Concept – Reception Team / Customer Service / Customer Experience – SafeFit – United Arab Emirates

The SafeFit Pro is responsible for taking care of our customers fitness needs. They interact with customers on a 1:1 and virtual basis offering programming and personal training. 

Daily Tasks & Responsibilities 

  • Consistently offer professional, friendly and engaging service.
  • Assist in the all operations of Studios & Operational requirements when requested.
  • Maintain up to date knowledge of SafeFit Technologies & products.
  • Assist with product information and retail sales .
  • To be an active contributor & support the fitness team to achieve their agreed monthly goal through delivery of high quality and customer centric Personal Training Sessions.

·       To support all member’s needs, which includes the new member pathway, day to day studio experience, Promotional activities, and any personal training services.

·       Ensure that all Occupational Health and Safety standards are followed, by the clients and other staff.

·       Provide an outstanding Customer Service through quality service interaction. 

·       Conduct daily floor shifts (as requested by the Head of Fitness Operations), assisting SafeFit Clients with inductions, orientations and operations of the studios.

·       Deliver high quality 1-to-1 Personal Training sessions.

·       Deliver small group PT classes within working shifts (as directed by HFO)

·       Be ready to support Front of House operations with tours, enquiries and client interactions.

·       Maintain a constant level of fitness in line of the “SafeFit  brand reputation.

·       Aim to achieve a minimum PTC (Personal Training Conductions) as set by SafeFit Arabian Ranches Outlet Manager & Head of SafeFit Fitness Operations.

·       Aim to achieve a minimum # of Personal Training Sales, Conductions, Inductions/Orientations & Small Group Sessions as set by SafeFit AR OM & HFO.

·       Deliver adequate operational Studio Support cover during shift patterns.

·       Design a Monthly Business plan for the upcoming month.

·       Personal Management of daily PT session bookings and cancellations through SafeFit Application.

·       Ensure quality programming designed for all clients. 

·       Record and update all required client data on SafeFit software (PARQ, Lifestyle Questionnaire, Fitness Assessments, SMART Goals).

·       Ensure the consistency of SafeFit  standards throughout.

  • Become an expert in our product offerings and serve as a go-to source for clients who want more information concerning our products via in person, telephone calls, emails or social channel enquiries.
  • Help to train new employees and inform them about the company’s customer management policies
  • Follow departmental policies and procedures 
  • Reports any problems or questions to Outlet Manager/Supervisor. 
  • Attend pre-shift briefings and handover to Supervisor/colleague at end of shift. 
  • Report any equipment malfunctioning through SOP.
  • Report Health & Safety & Maintenance related items.

Salary & Renumeration

  • Attractive Salary
  • Attractive Commission Structure
  • Gratuity, Benefits & Package as per UAE Law

Job Details

Posted Date: 2022-10-02
Job Location: Dubai, United Arab Emirates
Job Role: Administration
Company Industry: Sports & Outdoor Activities
Monthly Salary: US $1,500

Preferred Candidate

Degree: High school or equivalent

Apply Now

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