IT Engineer/ Specialist (Preferably Kuwaiti) – Kuwait

• Installation, ongoing proactive system monitoring, fault resolution, system upgrades, administration, maintenance, availability, security, capacity management, operating system patching, backup management & system recovery of the IT infrastructure in order to provide an effective IT environment.
• Maintenance of inhouse applications developed using .Net technology.


• To respond to support requests, queries and emails from users. Investigate and resolve incidents reported by users
• Determine the actions required to resolve incidents through the use of own technical experience, escalating to in-house expertise as required or by seeking external support to minimize the impact of system failure to individual users.
• Undertake system fault finding, diagnosis, repair and re-commissioning tasks.
• Undertake system repairs from the point of support request until the system has been returned to service and proven to be operational.
• Record  actions undertaken in the internal knowledge base.
• Undertake Hardware/Operating System/Applications installation and configuration.
• Ability to manage projects and supervise the work that is being assigned, and related documentations.
• Providing training, technical documentations to the users on various system.
• Learning and adapting to the latest technology according to the market changes.
• Fair knowledge and awareness with core infrastructure services (Active Directory, DNS and DHCP).
• Fair knowledge of networking fundamentals, and basic troubleshooting of communication problem of wired/wireless devices.
• Provide assistance with the planning, coordination, and delivery of identified IT projects.
• Provide assistance with evaluation and procurement of IT hardware/software solutions.
• Liaise with external service support organizations as required

Job Details

Preferred Candidate

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