- Installation, ongoing proactive system monitoring, fault resolution, system upgrades, administration, maintenance, availability, security, capacity management, operating system patching, backup management & system recovery of the IT infrastructure in order to provide an effective IT environment.
- Maintenance of inhouse applications developed using .Net technology.
- To respond to support requests, queries and emails from users. Investigate and resolve incidents reported by users
- Determine the actions required to resolve incidents through the use of own technical experience, escalating to in-house expertise as required or by seeking external support to minimize the impact of system failure to individual users.
- Undertake system fault finding, diagnosis, repair and re-commissioning tasks.
- Undertake system repairs from the point of support request until the system has been returned to service and proven to be operational.
- Record actions undertaken in the internal knowledge base.
- Undertake Hardware/Operating System/Applications installation and configuration.
- Ability to manage projects and supervise the work that is being assigned, and related documentations.
- Providing training, technical documentations to the users on various system.
- Learning and adapting to the latest technology according to the market changes.
- Fair knowledge and awareness with core infrastructure services (Active Directory, DNS and DHCP).
- Fair knowledge of networking fundamentals, and basic troubleshooting of communication problem of wired/wireless devices.
- Provide assistance with the planning, coordination, and delivery of identified IT projects.
- Provide assistance with evaluation and procurement of IT hardware/software solutions.
- Liaise with external service support organizations as required
Job Details
Posted Date: | 2020-03-01 |
Job Location: | Hawali, Kuwait |
Job Role: | Information Technology |
Company Industry: | Tourism, Museum, & Cultural |
Preferred Candidate
Career Level: | Mid Career |
Nationality: | Kuwait |
Degree: | Bachelor’s degree |