As a bold global technology leader, our products and services touch the lives of millions, as well as lending a huge helping hand to some of the country’s most crucial organisations. From contactless payments to connecting emergency services, our technology delivers some truly exciting initiatives, not to mention the incredible connections we make on a global level every single day. We rely on the brightest sparks to help us deliver new innovations. So if you believe, like we do, that technology can help us imagine, create and realise a more connected future – then we need you to help us achieve that goal! We’re focused on building the best network, providing a knockout digital experience and giving back the very best to our business customers. Not bad for a company you thought was just a mobile network provider, right? We’re here to prove we’re no one trick pony and our technology reach goes way further than you imagined.
With us you will be the specific point of contact for IT Operations and service management in Vodafone Qatar. Work with key accounts to solve service issues & problems end to end. Work pro-actively to improve the overall customer experience. Be business facing, working with internal business units within Vodafone Qatar (e.g. customer care, Products, networks, Billing etc ) and external partners. You will be responsible for initiating, defining and implementing all the necessary activities, processes, reports etc. to be able to meet or exceed customer Key Performance Indicators on the service. You will ensure that the level of service provided to all internal and external customers meet performance requirements and maintain relationships with suppliers of technology/service and internal Product and Process Owners / Managers.
Apply if you have:
• Minimum 5-7 years relevant technical experience
• Expert Knowledge on Linux, Windows and Oracle DB administration.
• Knowledge of OSS & telecom IT architecture.
• Knowledge of BSS (CRM/BRM/ASAP/AIA/UIM)
• Knowledge of Oracle Service Bus / API GW
• Infrastructure knowledge: Unix, Linux, Windows, HP/EMC storage solutions, VMWare, Oracle Database.
• Degree qualified
Here at Vodafone we’re always moving, always growing and adapting. It’s this attitude and approach that has allowed us to create a continuous culture of development – ensuring we’re always streets ahead of our competitors and continue to attract and secure the best talent around.
What makes our Vodafone Qatar a great place to work? It’s simple really. We challenge the business to move forward, and in return can offer you no shortage of exciting projects designed to encourage growth and success. Hard work is valued and rewarded with us and we can offer you a world of opportunities for future development, and a culture that makes you truly proud to work here.
Sound like the corporate function you’d like to be part of?
Get on board today!
Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company.
|Job Location:||Doha, Qatar|
|Job Role:||Information Technology|
|Career Level:||Mid Career|