Loyalty/CRM Manager – Lulu Group International – United Arab Emirates

Proactively serve as the loyalty program advocate to all key stakeholders, ensuring that the expectations of the companies most loyal customers are met and/or surpassed
to ensure long-term success and customer retention
Partner with IT teams to ensure technical features and functions are meeting expectations and contributing to a positive customer experience
Develop and execute the loyalty marketing program monthly calendar
Works with in-house designers and/or outside vendors to create marketing programs and supporting assets designed to drive growth of the program
Manage marketing campaigns in various channels: email, events, social media, etc.
Analytics and reporting: Tracks progress on key KPIs to monitor health of the program
Develop and execute the loyalty marketing program monthly calendar
Collaborate with brand marketing teams to create campaigns that contribute to the program’s strategic initiatives
Lead and monitor loyalty-specific projects to ensure key milestones are met and project requirements are delivered according to timelines and agreements
Identify customer needs based on analytics and research to develop programs and solutions to deliver on those needs

Job Details

Posted Date: 2019-03-30
Job Location: Abu Dhabi, United Arab Emirates
Job Role: Marketing and PR
Company Industry: Retail/Wholesale

Preferred Candidate

Career Level: Mid Career
Gender: Male
Nationality: India

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