Officer, Customer Relations (Alsayer Rental Car) – Al-Sayer Group – Kuwait

Remind the customers about the periodic maintenance of the rental vehicles when the vehicles are due for service.

Receive customers for periodic service, open job card and attend customers inquiries and complaints.

Issue Gate Passes and ensure correct distribution to facilitate the timely delivery of a customers outgoing vehicle.

Arrange for the vehicle to be taken to the service garages.

Follow up with the garages to check if vehicle is ready for delivery as agreed, advise the customer of any delays and the need for additional work.

Coordinate with the drivers on car cleaning and washing after service.

Deliver the vehicle to the customer on completion of periodic maintenance.

Receive and close the job card on the system by enter the required data.

Arrange and issue LPO for sub- contract jobs to garages.

Open job card for warranty jobs at Garage.

Create vehicles transfer request between the locations.

Provide replacement of vehicle for service customers if the service period is more than 2 hours.

Job Details

Posted Date: 2019-11-25
Job Location: Al Kuwait, Kuwait
Job Role: Support Services
Company Industry: Automotive Dealership & Distributor

Preferred Candidate

Career Level: Mid Career

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