Operations Executive – Dubai, United Arab Emirates

This role is to manage the day to day operations duties for a Mobility and telematics solutions company. The key responsibilities would be to manage receivables, invoicing, VAT knowledge, Customer care, scheduling of technicians.

Duties and responsibilities

Operations Management:

Coordinating, managing, and monitoring the interactions between various departments (Support, IT, Administration) as per set processes.

Managing, Planning, scheduling installations & inspections as per clients’ requests.
Communicating customer issues with Technical Team and devise ways of improving the customer experience, including resolving problems and complaints.

Prioritize and manage several tasks simultaneously (Installations / Inspections / Support Queries / Invoicing / Payment Follow Ups).

Coordinate with Sales Team for new orders and arranging the installation schedules’.

Placing a request for the stock if required (Devices / SIM Cards / I button Readers, Keys / Temperature Sensors / Door Sensors)

Making sure the technician is equipped with the required devices and installation forms ahead of schedule.

Manage Customer Account’s Activations / Cancellations.

Request for SIM activations and cancellations.

Financial Management:

Managing day to day processing of accounts receivable and payable, producing reports as requested.

Preparing / Modifying invoices

Handling physical inventory and control on the negative stock.

Dealing with Accounts / Invoicing.
Assist Executive Assistant in creating an annual organizational budget. (Receivables)

Update Billing Sheet & Client Sheet with New, Old installations and Replacements. (Payments/Pricing/Client Details, etc.,)
Technical Support

Supporting the customizations of new reports or modules and ensuring needed training for the team and clients.

Get support from the Technical Team / Device Manufacturer whenever required.

Provide 24×7 support, including procedural documentation

Manage Technicians Schedules for New Installations / Inspections / Device Replacements.

Provide Real-Time support while the technician is on-site for inspections.

Set up New Users’ accounts and profiles and including Adding / Removing of Replaced / Cancelled devices.

Monitoring FAMS Servers are up and running at all time and inform Technical Team if there is any Server Outage and forward emails to Clients informing the same.

Assume remote control over customers’ computers when necessary to resolve problems
Respond within agreed time limits to call-outs.

Prioritize and manage many open cases at one time

Job Details

Posted Date: 2020-07-07
Job Location: Dubai, United Arab Emirates
Job Role: Accounting and Auditing
Company Industry: Software Development; IT Services
Monthly Salary: US $1,000

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor’s degree

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