#P039/19/Operations & Controls Engineer – Power Systems & Information Technology – Qatar

Jobs in Brief:

      Ensure all work under your responsibility is completed within the agreed KPI/SLA

      Proactively progress updates for customers from Ashghal squads, teams and contractors

      Understand customer issues and requirements and process all Service Requests in a timely manner, ensuring KPI/SLA are met

      Escalate any potential workflow issues to the Customer Service Supervisor and/or Engineer timeously

      Capture necessary information from Ashghal teams ensuring relevant Ashghal systems are updated in a timely manner

      Maintain awareness of recurring problems on the network and geographical boundaries to pick appropriate field resource to allocate work too

      Escalate customer issues where appropriate to ensure the best solutions for both the customer and Ashghal

      Identify repeat contacts and en<span style=”lette

Job Details

Posted Date: 2020-02-15
Job Location: Doha, Qatar
Job Role: Civil Engineering
Company Industry: Public Administration

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor’s degree

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