Jobs

Senior Client Service Executive – Kantar Group – United Arab Emirates

ROLE MISSION STATEMENT
To be a key point of contact for clients on routine deliverables & requests. To handle all data requests and project briefs
ensuring timely, accurate delivery of information and offering good levels of insight; whilst also contributing to the growth of the clients’ business within Kantar Worldpanel by identifying potential revenue opportunities from ad-hocs specials.

KEY OUTCOMES   

•Client Relationship, be a key point of contact for routine deliverables & requests of the client’s business, attending onsite days and owning all related client data requests and project briefs.  
•Must be able to handle accounts responsible for managing your own day-to-day workload on the area of the business you have responsibility for and establishing priorities with the client as needed amongst other things.   
•Contribute towards Service Development by highlighting and escalating client concerns with any Worldpanel deliverables and help identify potential issues as they arise.  
•Assume responsibility for checking and reviewing any regular reports that are sent out to your client contacts to ensure their accuracy and relevance of all basic data & tracking.
•Analysis & Insight – Be conversant in the methodology and deliverables of all the panels & services run by the division – eg building a good working knowledge of eg Key Account Reports, (also New Initiatives like Expert services, Baby Panel, Shopper as appropriate) capabilities in order to introduce them as relevant to help solve client issues
•Team, People & Self Development

Job Details

Posted Date: 2019-03-18
Job Location: Dubai, United Arab Emirates
Job Role: Research and Development
Company Industry: Engineering

Preferred Candidate

Career Level: Mid Career

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