Senior Help Desk Agent – Taiba Hospital – Kuwait


  • Provide excellent customer service, via phone and in person, concerning all aspects of technology provided by the IT department

  • Record all customer contacts, questions, and problems in the ticketing system including impact and priority
  • Record problem symptoms and status information in a timely fashion, and communicate internally within the IT department and externally with the customer through resolution
  • Perform asset management activities of tracking software licenses and desktop usage
  • Provide technical project support as necessary

Education

Bachelors degree in Business Administration or IT

Knowledge

  • ITIL
  • Microsoft Windows 7 or higher
  • Microsoft Office 2016 and/or Office 365
  • Knowledge of PC Hardware Systems and mobile/smart devices
  • Proficient in Arabic and English (speaking and writing)

Job Details

Posted Date: 2020-01-23
Job Location: Al Kuwait, Kuwait
Job Role: Information Technology
Company Industry: Healthcare, other

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor’s degree

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