Service Desk Manager – Raqmiyat LLC (Al Ghurair Group of Companies) – Dubai, United Arab Emirates

Job Description
• Knowledge of MS Products (from user perspective)

• Bachelor’s degree in Computer Sciences or related filed.

• ITIL Expert Certified and Management relevant certifications Minimum 7-10 years relevant experience in the Service Desk.

• Service Desk or Contact Centre previous environmental experience preferred.

• Experience working in a team-oriented, collaborative environment.

• Demonstrated progressive experience in the supervision of a technical support team.

• Proven track record of developing and providing Service Level Agreements and Service Desk deliverables.

• Solid relationship management and performance management skills.

• Ability to motivate and direct staff members and subordinates.

• Exceptional interpersonal skills, with a focus on listening and questioning skills.

• Keen attention to detail.

• Proven analytical and problem-solving abilities.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Exceptional customer service orientation.

Job Details

Posted Date: 2020-07-02
Job Location: Abu Dhabi, United Arab Emirates
Job Role: Information Technology
Company Industry: IT Services

Preferred Candidate

Career Level: Management

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