Develop and maintain the Standard Operating Procedures for the support framework
Technical support of the solution towards end users and other NOC Information Solutions disciplines
Following a change, performance of all required technical testing, including but not limited to FAT, Integration, Stress & Performance testing, Regression testing.
User Acceptance testing, documentation and errors resolution before go live dates.
CAB (Change Advisory Board) related documentation
Test documentation and material (use cases, test cases, test scripts, error reports)
Support documentation, including but not limited to: IT Helpdesk Standard Operating Procedure, IT support training material, most common issues and resolutions
Update technical architecture diagram or any other technical deliverable following a change in the supported application
Ability to learn and work within the NOC IS incident management and ticket system
|Job Location:||Doha, Qatar|
|Job Role:||Information Technology|
|Company Industry:||Information Technology|
|Career Level:||Mid Career|