Showroom Manager – Kuwait

General

• Following company strategy and vision
• Being aware of all in-store promotions, such as cashback, daily offer, credit facilities, activities etc.
• Keeping all company  information, including sales figures, strictly confidential
• Ensuring sales staff follow all company rules and regulations
• Following all company safety and security procedures
• Representing the company in the best way possible at all times, whether on or off duty
• Managing all the store management and ensuring their departments are run correctly
• Driving an ethical and caring work concept
• Having a sound knowledge of all store functions in order to be able to check them properly
• Initiating, suggesting and operating strictly within budgets and reporting back to Head Office as required
• Spending as much time on the shop floor as possible so as to be available to staff and customers alike
• Ensuring compliance of employees with established location security, sales, cleanliness and record keeping procedures and systems
• Monitoring and evaluating staff performance and training needs
• Training & coaching staff on store policies, department procedures, and job duties
• Making daily store checklist & store tours in all section including the back store

Merchandise & Display 

• Ensuring that all display products are in good condition and ready for demonstration
• Ensuring that all display products are priced and well-highlighted
• Ensuring that no empty place on display
• Recommending additions to or deletions of merchandise to be sold in the store
• Ordering merchandise and supplies, or prepares requisitions to replenish merchandise
• Reporting all non-sellable and old stocks to the product manager to take action
• Marinating all products complete with its original accessories and packing

Duty Management 

• Planning and preparing, individual sales target, work schedules and assigns employees to specific duties. 
• Scheduling break periods, work hours, and vacations for all staff
• Sending the work schedule to retail management on weekly basis or as required-       Marinating records for staff pending day-off

Customer Service

• Being constantly aware of customers and their needs
• Ensuring that all customers, irrespective of nationality , age are treated equally
• Acting as a main assistance in customer relations
• Daily and weekly checking of all customer delivery reports
• Daily and weekly checking of all exchanges and refunds
• Assisting with special customer deliveries when necessary
• Monitoring the customer feedback system from follow up calls and customer comment reports
• Ensuring that every customer comment is answered promptly when necessary

Sales 

• Working according to Sales Plan.
• Being the key driving force in ensuring optimum sales are achieved
• Managing and leading staff in achieving their targets
• Having an excellent and up to date knowledge of all products
• Working with stock control to ensure optimum movement of stock including fast and slow movers
• Communicating with Head Office about new products, display methods and general stock issues
• Summarizing and forwarding the daily feedback from sales to Head Office

Administration  

• Working according to Admin Manuals
• Checking daily sales and cash figures from the cash desks
• Monitoring and checking the petty cash 
• Ensuring that daily collection is deposited to the bank or collector.       
• Reporting any discrepancy (Short or Excess) in sales collection on daily basis
• Checking rejected credit transactions and follow with credit management 
• Checking & ensuring that all STOs are cleared and no pending transactions in the system on daily basis
• Ensuring the validity of showroom licenses (i.e. sign board, promotion, bundle & etc.) and report any expired one to the head office immediately

Safety & Security

• Working according to Safety & Security Manuals
• Heading and being fully responsible for the store security and safety systems
• Driving, implementing and following company security and safety policies alongside the Admin Manager

Personnel

• Working according to Personnel Manuals
• Along with Sr. Showrooms Manager /retail Manager, ensuring that the best staff possible are hired and trained for the company
• Authorizing the payroll and budgeted overtime
• Checking holiday schedules and pending day- off
• Signing of staff references and vacation
• Working with admin to monitor sick leave
• Assisting with annual and probationary appraisals
• Pre-approving any and all disciplinary procedures

Management 

• Ensuring that correct staff disciplinary procedures are followed
• Ensuring that all staff have received the correct documented training and their job descriptions
• Carrying out competition checks and reporting back to the management team
• Implementing correct management scheduling to ensure optimum customer service levels, including holidays
• Strictly adhering to operating budgets
• Reporting to the Showrooms Manager on showroom operations, performance and resource

Meetings

• Arranging and attending the daily staff gathering in both morning & afternoon shift
• Holding meeting with staff to discuss performance, new promotion, communicate any requirement
• Attending meeting & training at the head office when needed

Job Details

Preferred Candidate

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