General
- Following company strategy and vision
- Being aware of all in-store promotions, such as cashback, daily offer, credit facilities, activities etc.
- Keeping all company information, including sales figures, strictly confidential
- Ensuring sales staff follow all company rules and regulations
- Following all company safety and security procedures
- Representing the company in the best way possible at all times, whether on or off duty
- Managing all the store management and ensuring their departments are run correctly
- Driving an ethical and caring work concept
- Having a sound knowledge of all store functions in order to be able to check them properly
- Initiating, suggesting and operating strictly within budgets and reporting back to Head Office as required
- Spending as much time on the shop floor as possible so as to be available to staff and customers alike
- Ensuring compliance of employees with established location security, sales, cleanliness and record keeping procedures and systems
- Monitoring and evaluating staff performance and training needs
- Training & coaching staff on store policies, department procedures, and job duties
- Making daily store checklist & store tours in all section including the back store
Merchandise & Display
- Ensuring that all display products are in good condition and ready for demonstration
- Ensuring that all display products are priced and well-highlighted
- Ensuring that no empty place on display
- Recommending additions to or deletions of merchandise to be sold in the store
- Ordering merchandise and supplies, or prepares requisitions to replenish merchandise
- Reporting all non-sellable and old stocks to the product manager to take action
- Marinating all products complete with its original accessories and packing
Duty Management
- Planning and preparing, individual sales target, work schedules and assigns employees to specific duties.
- Scheduling break periods, work hours, and vacations for all staff
- Sending the work schedule to retail management on weekly basis or as required- Marinating records for staff pending day-off
Customer Service
- Being constantly aware of customers and their needs
- Ensuring that all customers, irrespective of nationality , age are treated equally
- Acting as a main assistance in customer relations
- Daily and weekly checking of all customer delivery reports
- Daily and weekly checking of all exchanges and refunds
- Assisting with special customer deliveries when necessary
- Monitoring the customer feedback system from follow up calls and customer comment reports
- Ensuring that every customer comment is answered promptly when necessary
Sales
- Working according to Sales Plan.
- Being the key driving force in ensuring optimum sales are achieved
- Managing and leading staff in achieving their targets
- Having an excellent and up to date knowledge of all products
- Working with stock control to ensure optimum movement of stock including fast and slow movers
- Communicating with Head Office about new products, display methods and general stock issues
- Summarizing and forwarding the daily feedback from sales to Head Office
Administration
- Working according to Admin Manuals
- Checking daily sales and cash figures from the cash desks
- Monitoring and checking the petty cash
- Ensuring that daily collection is deposited to the bank or collector.
- Reporting any discrepancy (Short or Excess) in sales collection on daily basis
- Checking rejected credit transactions and follow with credit management
- Checking & ensuring that all STOs are cleared and no pending transactions in the system on daily basis
- Ensuring the validity of showroom licenses (i.e. sign board, promotion, bundle & etc.) and report any expired one to the head office immediately
Safety & Security
- Working according to Safety & Security Manuals
- Heading and being fully responsible for the store security and safety systems
- Driving, implementing and following company security and safety policies alongside the Admin Manager
Personnel
- Working according to Personnel Manuals
- Along with Sr. Showrooms Manager /retail Manager, ensuring that the best staff possible are hired and trained for the company
- Authorizing the payroll and budgeted overtime
- Checking holiday schedules and pending day- off
- Signing of staff references and vacation
- Working with admin to monitor sick leave
- Assisting with annual and probationary appraisals
- Pre-approving any and all disciplinary procedures
Management
- Ensuring that correct staff disciplinary procedures are followed
- Ensuring that all staff have received the correct documented training and their job descriptions
- Carrying out competition checks and reporting back to the management team
- Implementing correct management scheduling to ensure optimum customer service levels, including holidays
- Strictly adhering to operating budgets
- Reporting to the Showrooms Manager on showroom operations, performance and resource
Meetings
- Arranging and attending the daily staff gathering in both morning & afternoon shift
- Holding meeting with staff to discuss performance, new promotion, communicate any requirement
- Attending meeting & training at the head office when needed
Job Details
Posted Date: | 2020-01-27 |
Job Location: | Al Kuwait, Kuwait |
Job Role: | Management |
Company Industry: | Wholesale & Import/Export Trade |
Preferred Candidate
Career Level: | Management |
Gender: | Male |
Degree: | Baccalauréat |