Supervisor Customer Service – Smyth & Bradshaw HR Consultancy – United Arab Emirates

  • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
  • Strategizing and monitoring daily activities of customer service operation.

  • Assisting customer service staff with duties where required.
  • Training staff in areas of customer service and company policies.
  • Managing cashier coverage and customer flow to ensure proficient customer service.
  • Monitoring and authenticating returns, exchanges, and voids.
  • Investigating and solving customer service complaints.
  • Assisting with the development and implementation of service policies, and
  • Explaining these to staff and customers.
    Maintaining documentation pertaining to
  • customer service department activities.
    Performing additional duties where needed.

Job Details

Posted Date: 2019-02-19
Job Location: Dubai, United Arab Emirates
Job Role: Customer Service and Call Center
Company Industry: Government Sector

Preferred Candidate

Career Level: Mid Career
Degree: High school or equivalent

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