Supervisor – FANTASY WORLD – Kuwait


▪ To ensure that all staff and management are working together in the most efficient, customer

oriented and productive manner in order to create and improve a highly successful, sales driven

retail outlet

▪ Working closely with key Strategic Partners (Operations, Marketing, Merchandising, Warehouse &

Administration) to deliver quality retail

▪ Generate sales to budget by ensuring wanted merchandise is on display and all staff provide

customer service, product knowledge and sales skills; breaking down sales budgets to daily

objectives; analyzing variances; initiating corrective actions.

▪ Provide superior customer service by providing staff with selling, service and product knowledge

skills and establishing rapport with customers in order to initiate sales.

▪ Provide a high standard of visual merchandising by ensuring merchandise is attractively

displayed and where appropriate grouped into merchandise categories or stories; review

merchandise activities and initiate actions/recommendations as appropriate; ensure a daily

routine of in store housekeeping is initiated.

▪ Ensure wanted merchandise is available by regularly reviewing stock and ensuring product is

ordered and in stock to customers’ needs.

▪ Developing and coaching staff on regular basis with quality conversations and feedback.

▪ Supervisors should ensure working towards our company values and behaviors and

management competencies

▪ Verifying staff rotas are in accordance with the need to provide customer service and maintain

sales; provide training, counseling and discipline to staff; planning, monitoring and appraising

job results in conjunction with the Senior Management team & Key Business Partners.

▪ Maintain the operational standard of the store by initiating, co-ordinating and enforcing store

operational policies and procedures (SOM)

▪ Self-learning on new products lines and apprises the group.

▪ Maintain dynamic work relationship with the team members & key departments.

▪ Be a lead Ambassador of Fantasy World at all times

Job Details

Posted Date: 2022-03-07
Job Location: Kuwait
Company Industry: Retail & Wholesale

Preferred Candidate

Career Level: Mid Career

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