▪ To ensure that all staff and management are working together in the most efficient, customer
oriented and productive manner in order to create and improve a highly successful, sales driven
▪ Working closely with key Strategic Partners (Operations, Marketing, Merchandising, Warehouse &
Administration) to deliver quality retail
▪ Generate sales to budget by ensuring wanted merchandise is on display and all staff provide
customer service, product knowledge and sales skills; breaking down sales budgets to daily
objectives; analyzing variances; initiating corrective actions.
▪ Provide superior customer service by providing staff with selling, service and product knowledge
skills and establishing rapport with customers in order to initiate sales.
▪ Provide a high standard of visual merchandising by ensuring merchandise is attractively
displayed and where appropriate grouped into merchandise categories or stories; review
merchandise activities and initiate actions/recommendations as appropriate; ensure a daily
routine of in store housekeeping is initiated.
▪ Ensure wanted merchandise is available by regularly reviewing stock and ensuring product is
ordered and in stock to customers’ needs.
▪ Developing and coaching staff on regular basis with quality conversations and feedback.
▪ Supervisors should ensure working towards our company values and behaviors and
▪ Verifying staff rotas are in accordance with the need to provide customer service and maintain
sales; provide training, counseling and discipline to staff; planning, monitoring and appraising
job results in conjunction with the Senior Management team & Key Business Partners.
▪ Maintain the operational standard of the store by initiating, co-ordinating and enforcing store
operational policies and procedures (SOM)
▪ Self-learning on new products lines and apprises the group.
▪ Maintain dynamic work relationship with the team members & key departments.
▪ Be a lead Ambassador of Fantasy World at all times
|Company Industry:||Retail & Wholesale|
|Career Level:||Mid Career|