TRA invites ideas to develop UAE’s official portal

Dubai: The Telecommunication Regulatory Authority (TRA) has launched a promotional campaign to enrich content for the UAE Government’s official portal (www.government.ae), relying on the crowdsourcing method.

Crowdsourcing allows users to contribute to content editing and development, with their ideas and suggestions, as well as provide any information unavailable on the portal and correct any language errors that may exist.


The campaign has seen 7,847 entries during the first four months. The portal management team has studied and analysed these posts, summarised them in the form of queries and addressed them to relevant government entities. Based on these queries and suggestions from Portal users, more than 60 topics have been added and updated in different areas of the portal.

“Due to the rapid development of ICT and the ease of communication between governments and customers, crowdsourcing or community collaboration has become a successful method of achieving community goals that matter to people,” said Hamad Obaid Al Mansoori, TRA Director General.

He pointed out crowdsourcing relies on individuals’ participation to volunteer their efforts in group to serve a goal, case or project.

“The TRA is keen to take the lead in crowdsourcing and launched the UAE Hackathon in January 2018, bringing together more than 781 participants, 213 volunteers, 58 observers and 46 trainers,” he said.

Meanwhile, Salem Al Hosani, Acting Deputy Director General of the Information and Smart Government Sector, said the UAE government seeks to achieve global leadership in the Online Service Index (OSI).

“We came sixth globally in the OSI, and we are working to achieve further progress by 2020 to make the UAE a regional and global role model in digital transformation,” he said.

Al Hosani pointed out the UAE government seeks to shift from a ‘government to people’ approach to a ‘government with people’ approach, which relies primarily on people’s participation in decision making and policy-setting.

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