Purpose of having a VRM is to manage, upsell and cross sell to low value business accounts through engaging with customers via channels like phone, emails and digital banking.
a) Maintain & manage an assigned portfolio with existing Business clients to retain & grow their banking relationships in a profitable manner and in line with assigned business growth targets.
b) Grow CASA and FD balances, identify opportunities in FX and secured Trade and increase share of wallet.
c) A portfolio of clients will be assigned to the VRM who will call all these clients once in 45 days for any service or business related query. Customers will be guided to online banking or to a branch to complete a particular service. Such a high level of engagement will help in customer engagement and satisfaction.
d) Customers will also have co-ordinates of these VRMs who can call their respective VRM for any query i.e. low value clients will be served through the VRM model and Digital Banking.
e) From the list of accounts tagged to a VRM, they will identify opportunities to lend in the form of business loan, TWC limits etc. and specific targets will be given to them. Such leads will be referred to RMs / ROs for processing and credit appraisal.
f) Compliance related queries and AML alerts will be closed by VRMs and where ever a visit will be required to be done, assistance of Business Banking RMs will be taken.
g) Establish effective & professional communication (both internal and external) to ensure turnaround time within designated parameters and higher client satisfaction levels.
h) Comply with internal audit requirements in line with the policy guidelines, to ensure high standards of uniformity and consistency across the Bank.
|Job Location:||Dubai, United Arab Emirates|
|Career Level:||Mid Career|