- Provide Exceptional Customer Service: Engage with customers through various channels (email, chat, and phone) to address inquiries, resolve issues, and ensure overall satisfaction.
- Product Knowledge: Develop a deep understanding of our forex trading platform and related products to assist customers effectively and provide accurate information.
- Problem Resolution: Investigate and troubleshoot customer issues, collaborating with internal teams to ensure prompt and effective problem resolution.
- Multilingual Support: Speak Farsi (Persian) and English fluently to assist customers in both languages.
- Educate Customers: Guide customers on using our trading platform, interpreting market data, and understanding forex market concepts.
- Documentation: Maintain detailed records of customer interactions, feedback, and common issues to contribute to the improvement of our services.
- Stay Informed: Keep up-to-date with industry trends, market changes, and product updates to provide informed support and advice.
Job Details
| Posted Date: | 2023-11-03 |
| Job Location: | United Arab Emirates – Dubai |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Financial Services |
Preferred Candidate
| Degree: | High school or equivalent |
