Product Manager | Digital Products & CX | Al Futtaim Automotive
What You Will Do
• Operate within the framework and operating model of the Digital Product & CX as part of the Customer Centricity Centre of Excellence that can service and support all brands within the Automotive division
• Defining product vision, identifying features and working closely with internal / external experts, technology and all relevant teams to get those features in the hands of customers
• Communicate the product vision and drive the different teams to the common goal
• Drive eCommerce initiatives and identify new areas of opportunities to elevate the company globally.
• Collaborate with business stakeholders to define the roadmap and corresponding go-to-market strategies
• Manage and coordinate cross-product dependencies across the Automotive division ensuring duplication of effort and wastage of budgets is eliminated
• Define quarterly strategic plans and review execution to previous, quarterly plans with stakeholders and executive management
• Evangelize the product vision, benefits to new feature capabilities, and educate stakeholders and internal teams on how they could be best used in their verticals of focus
• Work with sales teams in pre-sales, sales & after sales technical and go-to-market discussions and prioritize roadmap and deliverables
• Work with team members, other delivery leaders, team leaders, program managers and stakeholders, to identify / manage cross-organisational dependencies and remove any impediments from the team while promoting self-management and individual accountability.
• Organise and facilitate sprint planning, daily stand-up meetings, reviews, retrospectives, demonstrations and other required meetings.
• Foster a team culture of innovation, creativity and thinking outside-the-box while adhering to architectural, governance, best practices and change guidelines.
• Track and communicate team velocity and sprint/release progress.
• Ensure the team is practicing the core delivery principles of collaboration, prioritisation, team accountability and visibility.
• Effectively listen to the teams’ opinions/suggestions and empower the team to take ownership.
• Provide inputs based on in-depth data analysis and demonstrate how that analysis impacts key product metrics
• Manage prioritisation and trade-offs among customer experience, technical constraints and business drivers
• Develop a deep understanding of our customers: their problems, their needs, their desires and use it to improve the experiences we deliver across all business units
• Innovate, lead the industry and ensure we stay ahead of competitors in product features
• Identify opportunities for key initiatives to enhance the customer experience and improve the customer experience
• Partner closely with Analytics to own and analyse division and product metrics: retention, monetisation, virality and engagement to report on variances and make product or operational recommendations
• Embed a Customer First data led prioritisation ethic
• Support post-delivery implementation optimizations
• Drive a culture of continuous improvement
Job Details
| Posted Date: | 2022-10-02 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Manufacturing |
| Company Industry: | Accounting |
