Service Advisor – Al Futtaim Group – United Arab Emirates

Service Advisor | Al Futtaim Automotive | FAMCO

Overview of the role:

As a Service Advisor, you embody the essence of our brand and division for our valued customers. Your role is central to fostering robust customer relations, ensuring a seamless and positive end-to-end Aftersales customer journey.

What you will do:

  • Build long-term relationships with customers to ensure retention and loyalty.
  • Achieve financial objectives by strategically upselling and controlling discounts to meet monthly revenue targets.
  • Actively engage with customers, providing consultations on their needs and service requirements throughout the entire service process, ensuring the vehicle is fixed right the first time.
  • Coordinate with the Production Team to provide timely progress updates to customers, maintaining on-time delivery commitments.
  • Ensure comprehensive communication during vehicle delivery, explaining all work performed and associated costs to enhance customer understanding.
  • Effectively sell service contracts to retail and fleet customers, maximizing success ratios.
  • Adhere to Standard Operating Procedures, Company policies, and Distributor Programs to ensure consistency in the customer experience.
  • Engage with customers through daily calls, emails, and visits for potential business opportunities and to increase VIN Inflow.

Job Details

Posted Date: 2024-02-10
Job Location: United Arab Emirates – Dubai
Job Role: Customer Service and Call Center
Company Industry: Accounting

Preferred Candidate

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